SPREADSHEETKakobuy returns and refunds: a decision guide by order stage
Learn the difference between cancellation, seller-approved returns and a refund of account funds.
Official information checked:
Name the action you actually need
“Refund” can mean cancelling an uncompleted purchase, returning goods already dispatched by a seller, exchanging a warehouse item, or withdrawing unused account funds. These do not share one procedure. Start by recording the order number, current status and the result you want. A precise request helps support identify the applicable policy instead of treating a payment question as a product-return request.
Before and after seller dispatch
The official cancellation article distinguishes paid, processing and already-mailed orders. Once goods have been dispatched, it describes discussion with the seller rather than an automatic reversal. The order-amendment page likewise treats changes differently before and after dispatch. If you chose the wrong size, contact support as soon as you notice; do not assume editing a saved note alone changes an order already placed with the seller.
Warehouse return windows need an order-specific check
The reviewed purchase-return article discusses a five-day warehouse return request and a fourteen-day exchange request, with seller agreement and possible freight costs. Another official after-sales page covers different scenarios and contains historical wording. Do not collapse those pages into a universal “free returns” promise. Ask support which rule applies to your order, from which event the window runs and what cost will be deducted if the seller agrees.
Balance credit and payment-method refunds are different
The product-return guidance describes money returning to available Kakobuy balance after the relevant return process. The separate funds-refund page discusses returning online-payment top-ups to their original account and user-borne handling charges. A balance increase does not by itself prove money has reached your bank or payment provider. Track the refund type, requested amount and stated destination independently from the product-return status.
Build an evidence pack, not a promise
Keep the original listing, selected variant, order timeline, relevant warehouse photos and support responses. Describe the mismatch using visible facts. Ask whether the seller accepts the return, who pays domestic freight and what happens if the request is declined. Our checklist helps organise a case; it does not create a right to cancellation or guarantee a successful refund. Read any special notice on a manual or unusual purchase before paying.
Platform rules and available services can change. Check the official help and your own order page together. Examples and practical recommendations are not platform promises.