SPREADSHEETKakobuy FAQ
Before you buy.
Official information checked: 10 November 2026.
Getting started
Is this the official Kakobuy website?
No. This is an independent recommendation site. Registration and buying links lead to Kakobuy and may include affiliate parameters.
What does a Kakobuy spreadsheet do?
It helps you discover and compare product links. Here the catalogue and photos come from cnfanshm; an entry is not a stock, quality or authenticity guarantee.
What is Kakobuy’s purchasing service?
The official help describes buying on your behalf and arranging delivery. Keep this purchasing service separate from the independent directory you used to find the link.
Which marketplaces does the help centre list?
The supported-platform article names Taobao, Tmall, 1688 and JD. Check the current purchase page for a particular link; that list is not a promise that every item can be bought.
What if a product link cannot be read?
The official help describes manually supplying the link, name, price and related details. Read the actual manual-order notice before submitting; do not assume ordinary cancellation terms apply to every manual purchase.
Does 1688 have minimum order requirements?
Kakobuy’s 1688 guide tells buyers to check seller minimums and quantity-dependent pricing. Confirm the unit of sale and required quantity before submitting the order.
Costs & payment
What costs should I budget for?
The fee article lists commodity cost, international freight, packaging and optional services. Commodity cost includes the seller price and domestic transport to Kakobuy.
Is there one service-fee percentage I can rely on?
We have not verified a universal current percentage. Use the live payment and shipping quote. The reviewed payment help contains inconsistent legacy wording, so we do not turn its historic figures into a guarantee.
Can same-seller items share domestic freight?
Official guidance links this to one purchase order submitted and paid together. It also allows a freight shortfall if the goods cause an overweight parcel.
Why can a purchase require a shortfall payment?
The shortfall article says seller prices can change. Check which item or freight entry changed and request an explanation before treating the new amount as the final total.
How do I find the account top-up function?
The official recharge help directs users to Member Center and Recharge, with the entered amount in yuan. Verify the actual payment amount and available method on the live screen.
Photos & inspection
Are the photos here my warehouse QC?
No. These are source listing photos from cnfanshm. This site has not connected a verified warehouse-QC feed for your order.
Does warehouse inspection prove authenticity?
No authenticity guarantee should be inferred. The official inspection rules limit checks and expressly exclude authenticity, function and quality checks for certain electronic categories.
Will electronics be powered on for testing?
The inspection-scope help says electronics and digital products receive appearance checks rather than power-on testing. Ask about any specific service before assuming a functional test is included.
Does checking a size label guarantee fit?
No. The inspection scope refers to visible labels and excludes issues such as wearing effects and size deviations. Compare the seller’s measurements with your needs separately.
Can image search guarantee the same product?
No. It ranks visual similarity within the indexed cnfanshm catalogue. Check the source ID, variant and details; the dialog shows current index coverage.
Warehouse & storage
How long does the official storage article allow?
It states 100 days from the normal “in storage” status and describes a reminder after 90 days. Confirm the date and applicable rule for your order; this is not a blanket free-storage claim.
What if the parcel is unmatched?
Official guidance describes a separate 60-day handling limit for abnormal/unmatched parcels and asks for complete parcel information. Contact support promptly with the tracking and purchase details.
Where should I get the forwarding address?
Log in and use Member Center → International Forwarding → Warehouse Address, as directed by the official help. Avoid using a stale address copied from a blog.
Shipping & tracking
Can forwarding and purchased items ship together?
The official help says stored goods may be combined within parcel limits. Security, customs-related or mailing restrictions can prevent a particular combination.
Is item weight the same as final parcel weight?
No. The final parcel includes packaging. Official guidance describes freight adjustments after packing, so an initial estimate may differ from the final amount.
How is volumetric weight calculated?
The official page uses dimensions in centimetres divided by the selected carrier’s divisor. Applicable lines compare this with actual weight. Verify the particular line’s rule rather than assuming one divisor fits all.
Does purchase-order “shipped” mean overseas dispatch?
Not necessarily. The purchase-status guide uses seller dispatch for the journey toward Kakobuy’s warehouse. Check the international parcel record separately.
Where do I track an international parcel?
Official help points to Member Center → My Parcel → Logistics Details after dispatch and notes that updates can lag across logistics parties.
Changes & returns
Can I cancel after paying?
The official cancellation guide makes the answer depend on order stage. Contact support promptly; after seller dispatch, return arrangements require discussion with the seller rather than an automatic cancellation.
Are warehouse returns automatically approved?
No. The purchase-return guide discusses request windows and seller agreement, with possible freight deductions. Ask support which deadline and condition applies to the exact order.
Can I change a variant after seller dispatch?
The amendment page says an exchange request may need to wait until warehouse arrival, with seller coordination and return freight potentially borne by the buyer. Do not assume editing a note changes a dispatched item.
Is a refund to balance the same as a payment refund?
No. Product-return guidance describes balance credits; the funds-refund page separately discusses returning online-payment top-ups to the original account, with handling costs. Check the destination and refund type.